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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Mr. Gagan Mukhia (Country Manager, DHL Express Nepal Pvt. Ltd.) and Mr. Saurav Jung Karkee (National Customer Services Manager, DHL Express Nepal Pvt. Ltd.) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Gagan and Saurav would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Gagan or Saurav and let them know what you think. Please include your telephone number if you would like us to call you back!

Gagan Mukhia
Country Manager, DHL Express Nepal Pvt Ltd.

“Thank you for choosing DHL as your service provider; we ensure to deliver excellent & quality service every time, to every customer.”

Email Gagan

Mr. Saurav Jung Karkee
National Customer Services Manager, DHL Express Nepal Pvt. Ltd.

“Customer service excellence is reflected by how we react when the going gets tough. Please help us with your feedback.”

Email Saurav
Mr. Gagan Mukhia and Mr. Saurav Jung Karkee will ensure that your complaints are dealt with immediately and you’ll receive a response within 1 working day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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